Technical issues
Last updated: Jun 12, 2026
Something not working the way it should? We're sorry about that — the fastest way to get it fixed is to send us a report we can act on. Here is what helps:
Step 1: Describe the issue
Tell us what you were trying to do, what you expected to happen, and what actually happened instead. The more specific the better — error messages quoted word for word are gold.
Step 2: Add your device details
Include the device, operating system, and browser you were using (for example: iPhone 15, iOS 18, Safari). If you can, attach a screenshot or a short screen recording of the problem.
Step 3: Send it to us
Email everything to help@barcodesqr.com. We read every report and aim to get back to you within two business days.